This is a benefitted, Part Time position located at Scripps Coastal Medical Center Encinitas. The position is for Monday-Thursday 1PM-7PM and Saturday 8AM-1PM.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

• #5 in Fortune Best Workplaces in Health Care 2023
• #78 in 2023 PEOPLE Companies that Care
• #95 in Fortune 100 Best Companies to Work for 2023
• Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
• Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Scripps Coastal Medical Center in Encinitas makes it easy and convenient for our patients to receive the best health care in San Diego. Our doctors are the "go to" experts for the San Diego community.

This Patient Service Representative position supports our Pediatrics department and is responsible for providing a high-quality patient check in experience and managing a high volume of patient calls. This busy office helps to support 12 providers and can see over 100 patients a day. The ideal candidate will have a cheerful and professional demeanor while being able to function in a fast-paced medical office. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:

• Interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection and arrival/check-in functions.
• Responding to customer billing and payment inquires.
• Manage the patient check-in and check-out process from start to finish, which includes identification verification; confirming demographic and insurance information; ensuring forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation as needed.
• Escalating billing inquiries as needed.
• Accurately scheduling patient appointments. Successful scheduling includes, exhibiting proficiency in appointment scheduling procedures, documentation and routing of messages, scheduling and confirming appointments and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 or more years of experience customer service or healthcare/medical office environment preferred.
• Previous experience working with Pediatrics.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.